Privacy Policy

Hi there! Welcome to the privacy policy for Craig Williams Promotions Pty Ltd (ACN 006 957 115).

We know legal documents can be a bit dry and confusing, so we’ve done our best to keep this one simple, transparent, and easy to understand, just like having a chat over a coffee. This page explains exactly what personal information we collect, why we need it, and how we keep it safe when you visit our website or do business with us.

What information do we collect?

When you use our website, fill out a contact form, or give us a call, we only collect the basic details we need to help you. This usually includes:

• Your name

• Your email address

• Your phone number

• Your home or function address

• Any other details you choose to share with us in your message

Why do we collect it?

We only use your information for the exact reasons you provided it to us. Mostly, that means we use it to:

• Answer your questions and chat with you about what you need.

• Organise and provide our services to you.

• Make sure our website is working well and giving you a great experience.

How do we store and protect your data?

We take your privacy seriously and keep things very local.

When you submit a form on our website, that data is safely stored on our web server, which is located in a highly secure data centre right here in Sydney, Australia. We also store our customer information locally on a secure PC at our main office.

We do not hand your personal information over to third-party data storage providers or offshore servers; your details stay safely with us.

What about cookies and tracking?

Like almost every website on the internet, we use cookies (the digital kind, not the chocolate chip kind). Cookies are just tiny text files saved to your browser that help our website run smoothly.

Here is exactly what we use and why:

• Standard functional cookies: These just make sure the website loads correctly and works properly for you.

• Google Analytics & Facebook Pixel: We use these tools to understand how people find our website and what pages they like to look at. This gives us a broad picture of how our marketing is doing, but it does not identify you personally.

We do not use invasive tracking like Google AdSense or DoubleClick. If you’d prefer not to be tracked at all, you can easily turn off or block cookies in your web browser settings.

Who do we share your information with?

We will never sell, rent, or trade your personal information to anyone. We respect your privacy, and we keep your details strictly confidential. The only time we would ever share your information is if we were legally required to do so by Australian law.

Your rights: Accessing, updating, or deleting your data

You are always in control of your personal information. If you want to know exactly what details we hold about you, need us to fix a typo, or want us to delete your information from our system entirely, just send us an email. We are more than happy to organise that for you right away.

Got a complaint? Here is what to do

If you ever feel like we haven’t handled your data correctly, please let us know so we can make it right. Shoot us an email, and we promise to look into it and get back to you within 30 days.

If you still aren’t happy with how we’ve handled things after that, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

How to get in touch

If you have any questions at all about this policy, your data, or how we operate, please reach out. We are always happy to help!

• Email: craigw@craigwilliams.com.au

• Phone: 1300 888 581